Get Satisfaction was a customer community software platform for technical support based in San Francisco, California, United States. It enabled productive conversations between companies and their customers, allowing them to ask questions, submit ideas, report problems, or give praise. Users could rate and vote on the best answers, and companies could mark official responses and track customer satisfaction. Get Satisfaction was founded in 2007 and acquired by Sprinklr, a social media management company, in 2015.
Get Satisfaction enables companies to build engaging customer experiences throughout the customer lifecycle. The platform assists midsize to large firms with community management, customer engagement, and feedback analysis.
Users who sign up for an account with Get Satisfaction get a chance to enjoy the best from the site. They provide companies with customer service community software with thousands of customers ranging from major brands to innovative start-ups.
The platform software is an effective means to engage with customers from any part of the universe. The site's wealth of tools and features is unique and makes it possible to gather product ideas, builds brands, creates sales opportunities, and scales customer support with no additional cost for users.
You can customize Get Satisfaction with Facebook to reach more customers.
Ensure to encourage increased engagement with visitors by the use of call to action like subscribe offer.
Encourage tagging to improve categorization.
Get Satisfaction was launched.
Get Satisfaction was acquired by Sprinklr, a social media management company
Ravi Singh is an American Sikh internet pioneer, military cadet, speaker, former dot com CEO, and international patent holder, whose passion for teaching, technology, and startups, have earned him a reputation as the "Campaign Guru." Ravi Singh has worked in over 21 countries and helped over 9 Heads of State. Ravneet Singh or Dr. Ravi has coached brands, companies, celebrities and leaders on digital strategy. He holds a Master of Arts, Master of Science, and a Doctoral (Ph.D) specializing in Social media & Technology. Dr. Ravneet Singh has certificates in digital strategy executive programs from MIT, Harvard, and Duke University. He currently resides in Miami, Florida. Ravi believes "social media has changed our definitions of success."